To cater the needs of our worldwide customers, services of our technical support team are not limited by geographical constraints. We offer boundless inquiries through email and instant messenger where our team of excellence can provide software and hardware enquiry supports, from general FAQ to specific software development, application implementation and system reconfiguration questions, to our customers around the world.
Technicians provide project inquiry, failure diagnosis and instructive technology service through service hot line.
When problem can not be solved by phone or there is a complex bug, we will use our remote monitoring center to monitor and diagnose.
When phone support and remote support can not solve the problem, or customer requests something, Technical support department will send out professional technicians to serve our customer on site.