Field service provides retailers with another opportunity to please their customers and to make sure that the customers continue to be happy with the products they’ve purchased. Straight-Line Solutions enables efficient field maintenance and repair operations by putting all the information field technicians need directly in their hands, whether it’s the day’s schedule, maintenance histories, or maintenance and repair instructions. The Mobile Computer’s scanner and optional RFID tag reader verify that the correct asset is being worked on, the right tools and parts are being used, records when the tasks are completed, and can even collect payment from the customer.
Mobile computers and printers provide field service representatives access to product information and customer data, record service activities, issue receipts and track inventory. Repair service inefficiencies are eliminated by real-time dispatch communications which match parts and equipment with expert technicians, increasing first-call closure rate and customer satisfaction. GPS technology is also available for driving instructions and tracking individuals out in the field.